Client Relationship Mastery: Client Retention Practices for Today’s Competitive Business Landscape, Co-sponsored by SCORE of Norwalk, Tuesday, June 10 from 6 to 8 p.m. Registration begins at 5:30 p.m.

"How do I keep my clients for the long term?" Whether large or small, all companies have similar client retention challenges. 80% of your future profits will come from just 20% of your existing customers. Are you doing all you can to make sure your clients stay with you?  You will learn:

• Why some sales professionals constantly repeat the initial sales cycle, having to replace clients in their pipeline instead of adding to it.
• Key steps you can follow to ensure your clients will want to remain with you for the long term.
• Tangible tips you can implement immediately to build strong client relationships and be seen as your client's "go-to" partner, not another vendor on the bench waiting to get in the game.
• The science behind buyer behavior and why certain sales and business practices are more effective.